• Who do you ship with?

    Australia Post for small items

    Toll for Large Bulky items

  • How long will it take to get my order?

    Melbourne, Sydney 2 to 5 business days

    Brisbane. Adelaide 3 to 5 business days

    Perth and Darwin up to 10 business days

  • I want to cancel my order?

    Please contact us or use online chat.

  • Warranty Claims?

    Complete this online form.

  • I would like to return my order?

    Complete this online form.

  • Are the Lights attached to the tree?

    All pre- lit trees have their lights attached to the tree branches.

  • Can I pay for my purchase on the phone?

    Yes you can please call 02 90567145 and press 1 for sales.

  • Do I get a Christmas Tree Bag with my order?

    Please read our description as it will state it if it comes with a storage bag.

  • Do I get a tree stand with my Christmas tree order?

    Yes you get a tree stand with all our Christmas trees.

  • What is a hinged Christmas Tree?

    Branches are attached to pole.

  • I can’t remember my password?

    Click here to reset password.

  • How do I find my Tracking Number?

    Please login to your account here, click My Order then click tracking.