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Monday to Friday
9am to 5pm
99 Kendalls Road
Henty NSW 2658
Email Enquiry Form
Complete this form to email us your enquiry
- All our Christmas trees come with a 3 year Warranty
- Christmas lights and decoration come with a 1 season warranty - year expirers 25th December 12am each year
- Inflatables have a 5 year Warranty
The item arrived damaged or missing parts
- All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
- All claims for damaged items must be made within 5 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
- No damaged/missing item claims accepted after 5 business days
- No responsibilities accepted for any damages after installation
If you are not satisfied with your purchase, return your item within 7 days of delivery for exchange or full refund following rules are applicable
- No change-of-mind refunds on sale items
- No change-of-mind refunds or exchanges after the 25th December from year of purchase.
- Items must be unused, in original packaging and include all parts, accessories and packaging.
We will gladly offer our courier service for return shipping.
- Additional cost of using our courier service is $25 per package over 100cm in length
- $15 per carton under 100cm in length on any side
- Return shipping costs are non-refundable.
- On all returns and exchanges please note the reason for the return and include the original receipt with your return.
- Please make a copy of the receipt and any packing list or shipping certificate to keep for your records.
- Include invoice number on label when returning items
PLEASE NOTE a 30% restocking fee maybe applicable on your return
This Form must be completed before we can accept any Returns