Change of Mind Return
If you are not satisfied with your purchase, you may return the item within 7 days of delivery for an exchange or full refund, subject to the following conditions:
1. Eligibility for Returns
- Sale Items: No change-of-mind refunds are offered on sale items.
- Condition of Items: Items must be unused, in their original packaging, and include all parts, accessories, and packaging materials.
2. Return Process
- Courier Service: We are pleased to offer our courier service for return shipping; however, please note that return shipping costs are non-refundable.
- Documentation: On all returns and exchanges, please include a note stating the reason for the return along with the original receipt.
- Keep a Copy: Make a copy of the receipt and any packing list or shipping certificate for your records.
- Invoice Number: Please include the invoice number on the return label when sending back items.
For further assistance or questions regarding your return, please contact our Customer Service Team at support@amazingchristmas.com.au
Thank you for making Amazing Christmas part of your Christmas tradition.
Refunds
All refunds are offered as these two choices to customers
1. Store Credit
2. Exchange
Contact Us
Email Enquiry Form
Office Hours
Monday to Friday
9am to 5pm
Complete this form to email us your enquiry
Warranty Claim
Amazing Christmas Limited Warranty
Thank you for choosing Amazing Christmas for your Christmas decor needs. We are dedicated to providing high-quality, long-lasting Christmas decorations, and we stand by the craftsmanship of our products with a comprehensive warranty.
Warranty Coverage
Our limited warranty covers any defects in materials and workmanship for pre-lit artificial Christmas trees, garlands, wreaths, and other Christmas decor items purchased directly from Amazing Christmas.
Warranty durations are as follows:
- Pre-lit Artificial Christmas Trees: 3-year limited warranty on the lights and frame.
- Unlit Artificial Christmas Trees: 5-year limited warranty on the tree frame.
- Christmas Wreaths and Garlands: 1-year limited warranty on lights and frame.
- Lights: 1-year limited warranty on the lights
- Other Christmas Decor: Please refer to product-specific details on each listing.
Terms and Conditions
- This warranty is valid for products purchased directly from Amazing Christmas or an authorised retailer and covers only the original purchaser.
- Coverage includes defects in materials and workmanship; it does not cover general wear and tear, misuse, accidental damage, or neglect.
- The warranty covers repair or replacement at Amazing Christmas's discretion. Amazing Christmas is not responsible for any indirect or incidental damages.
Making a Claim
To make a warranty claim:
- Complete the claim form below
- Provide proof of purchase, a description of the issue, and photos.
- Our team will review your claim and provide further instructions.
Once verified, Amazing Christmas may offer repair services, replacement parts, or a full replacement of the product, depending on the nature of the defect.
Additional Information
Please note that while we use high-quality, durable materials, certain products may experience natural colour fading when exposed to direct sunlight or environmental factors. To help maintain the condition of your Christmas decorations, we recommend following our care instructions and storing them in a cool, dry place during off-season months.
Amazing Christmas Warranty Assistance
For any additional questions about our warranty or products, please contact Amazing Christmas at:
- Email: support@amazingchristmas.com.au
Thank you for making Amazing Christmas part of your Christmas tradition.
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